The people behind the research

Our Team

Finzomo lists are written by people with real operating experience and verified by a separate editorial desk. Here is who does the work.

Analysts and authors

Customer Experience Software Analyst

Clara reviews the software that shapes how customers wait, book, and get served, from queue systems to appointment and contact-center tools.

Managing Editor

David runs the editorial desk day to day and owns the workflow that takes a list from research to publication.

Editor-in-Chief

Eleanor sets Finzomo's editorial direction and holds every ranking to the same standard of evidence.

IT and Security Software Analyst

James reviews IT, security, and operations software, drawing on years administering these systems inside growing companies.

Operations Technology Analyst

Marcus reviews operations and customer-facing software after a decade running service floors and branch networks.

Senior Software Analyst

Sofia covers customer support and service software, drawing on years spent running support teams before she started reviewing the tools.

Head of Data and Research

Thomas leads Finzomo's field research, turning primary data into the evidence behind every ranking.

Managing Editor

David runs the editorial desk day to day and owns the workflow that takes a list from research to publication.

Editor-in-Chief

Eleanor sets Finzomo's editorial direction and holds every ranking to the same standard of evidence.

Senior Research Editor

Hannah verifies every claim, figure, and product detail before a list is published, and holds the line on Finzomo's accuracy standards.

Head of Data and Research

Thomas leads Finzomo's field research, turning primary data into the evidence behind every ranking.

We are always interested in analysts with real operating experience and editors who treat every claim as unverified until proven.